R A F I K M A J E R I

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SonicFoundry – Cloud SaaS

Team Player

  • Defined project scopes of work, set Proof of Concepts, answered RFx, and developed acceptance tests.
  • Collaborated with cross-functional teams to develop customized solutions for clients, resulting in high customer retention rates.

Tech

  • Successfully implemented Lecture Capture solutions in over 50 universities by conducting technical presentations and demonstrations to key decision-makers.
  • Managed 100+ projects worldwide, ensuring on-time delivery, cost efficiency, and quality.
  • Designed and deployed SaaS/PaaS video streaming solutions for 1 to 20,000 users.

Sales

  • Drove increase in revenue for the company by spearheading the sales of Lecture Capture solutions in the higher education market.
  • Provided technical sales support leading to high customer satisfaction, resulting in contract renewals and upsell solutions with notable clients such as PwC, NYU, Paris Saclay, UAE Armed Forces, and IDF

Some Skills .

CRM
Networking
Cloud SaaS
Business Dev

AcquiredKnowledge

Market Trend Analysis
Proactive Adaptation
Contract
Communication and Negotiation
Problem Solving
Results-Oriented Approach
Innovation
Collaboration
Market Positioning
Leadership
Project Management
Technical Proficiency
Customer Relationship
Negotiation Skills
Time Management
Client Acquisition
ServiceLevel Agreements (SLA)
Contract
Client Retention
Competitive Intelligence Analysis:
Analysis & Testing