R A F I K M A J E R I

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ServiceMAX PTC Field Service Management

Demonstrations

Successfully conducted over 10+ engaging product demonstrations and presentations for potential clients, showcasing the capabilities of ServiceMax Asset360, a cutting-edge, comprehensive and seamless service management solution based on Salesforce ServiceCloud

Team Player

Leveraged in-depth field service expertise to illustrate the transformative impact of the product on operational efficiency and customer satisfaction. Collaborated seamlessly with cross-functional teams, including Channel Partners and Marketing, to develop and deliver tailored solutions for clients

Partnership

Instrumental in the development of business with Salesforce France, fostering strong relationships and contributing significantly to a $300,000 pipeline in successful repeat business and referrals. It underscores a commitment to excellence in client engagement and strategic business development within the Salesforce

Customer First

During my tenure, we consistently outperformed competitors in the field service industry, securing a significant market share and establishing ServiceMax Asset360 as the go-to solution with Salesforce. This achievement not only reinforced our reputation for excellence but also played a crucial role in persuading prospects during demo sessions and RFX processes.

Some Skills .

Salesforce
Asset Management
RFx Answer
Field Service

AcquiredKnowledge

Salesforce FSM
ServiceLevel Agreements (SLA)
Contract
Dispatch
Inventory management
Analysis & Testing
Job scheduling
Servitization
Contract
Field Service Mobile App
Route Optimisation
First Time Fix Rate(FTFR)
Planned Preventative Maintenance (PPM)
Bill of Material (BoM)
Internet of Things (IoT)